Deliveries & Returns

This page provides a summary of Habesha Market Ltd’s policies that may affect you and answers to any questions you may have. Please use the contact form if you have a question that is not addressed here.

Delivery within the United Kingdom
We aim to dispatch all orders as soon as possible after receipt, this will normally be within 48 hours. If an item is not available, we will inform you via email of the delay. Currently most items are sent by courier.

Delivery Charges:

  • Free delivery on all orders over £45 within the United Kingdom (mainland).
  • All orders below £45 Deliveries are charged at £4.99 (all postcodes in England and Wales
  • All orders, The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE AB31,AB33-38,AB45,AB52-56,FK17-21 £11.99
  • All orders to Northern Ireland, the Isle of Man, and the Isles of Scilly (postcodes BT, IM, TR21-25). (postcodes PO30-41) £19.99.

Next day delivery
Delivery orders placed between Monday and Friday before 1pm will be dispatched the same day. All orders received after 1 p.m. on Friday will be dispatched on Monday on a next working day delivery basis.

All postcodes in England, Scotland and Wales operate on a next working day delivery basis, subject to the above point.

All postcodes within Northern Ireland, Isle of Wight, The Highlands and Islands of Scotland. The operate on a 2 working day delivery basis, subject to the above point.

There are no deliveries on Weekends and Public/Bank holidays.

*Whilst we aim to ensure that the next day delivery time is met, there are sometimes issues with delivery which are outside our control. As soon as we know about any delivery issues which may affect your order, we will of course contact you.

For delivery to other than UK please contact us for a postage quotation before placing your order.

Customer Support Our customer support
telephone numbers are +44 170 836 1660 .

Cancellation Rights and Guarantee
Habesha Market Ltd offers a 100% satisfaction cancellation right and guarantee, which means if you are not satisfied with any product that you purchase from our online store you can cancel your contract within seven working days, the seven working day cancellation period begins the day after the day the goods are received, for a full refund. Full Money including the initial postage and packing charges will be refunded within thirty days of your cancellation.

Unwanted Product / Returns
Should you wish to cancel your order please notify us as soon as possible. If the order has not yet been shipped, we can simply cancel the order. However, if you are in receipt of your goods you the consumer must arrange for the return of the goods at your own costs. If the goods are not returned, Habesha Market Ltd will collect them, and deduct the direct cost incurred from the refund.

Returns Address – Please phone or email before returning
22-23 Danes Road
Unit 16 Avenue Works
Industrial Estate
Romford
RM7 0HL

Returns Policy for Trade Orders / Business Customers
Trade orders / orders for business are not covered by Consumer Protection Legislation. We operate a strictly no-returns policy for items ordered by Trade / Business customers.

Complaints
Habesha Market Ltd believes that all goods supplied are of the highest quality and attempt to provide an excellent service at all times. However, should any goods or aspect of our service not meet your expectations please let us know by contacting us or by writing to:

Customer Services Department
Habesha Market Ltd We will acknowledge receipt of all complaints by return and endeavour to fully answer all queries within 5 working days. If your query cannot be answered fully in this time, we will contact you to advise a likely timescale for resolution. Delivery For all UK Mainland orders, items are sent via courier on a next day service. Deliveries sent outside the UK mainland are sent via standard parcel carries.

Deliveries to the Highlands and Islands takes 2-3 days.

Please ensure that you select the correct delivery destination when placing your order. We reserve the right to charge your account for additional delivery charges in the event that you select the incorrect shipping destination, for example where UK mainland delivery is selected for items shipped to Jersey, we will charge your account with the difference between the two delivery charges.

Delivery charges are detailed in the checkout process. For your convenience, items can be tracked.

We send a tracking code to the email address that you specify when your order is dispatched. If you have not provided a valid email address, this will not be possible.

If the goods are lost or damaged in transit, please let us know promptly (within 10 days).

Damaged items must to photographed, (prior to return) and returned to the Customer Services Address above before a replacement is sent or refund can be made.